Returns & Refunds

You can cancel a payment before it’s completed at no cost.

Each Organization registered with Dive 365 is responsible for their own refund, cancellation, and exchange policy. Please consult these policies or the Organization representatives to determine eligibility for refunds and returns.

In the event of a refund performed using the Dive 365 service (vs offline transfer), please allow between 5-10 business days for payment to be returned to your original payment method. Dive 365 can only deliver refunds to the original payment method; it is not possible to refund to a different destination (e.g. another card or bank account). If payment is not received within this time, please contact the initiating Organization, not Dive 365. In most cases, you will receive a notification of the refund.

Refunds to expired or canceled cards are generally handled by your card issuer and, in most cases, credited to your replacement card. If no replacement exists, the card issuer usually delivers the refund to you using an alternate method (for example, cheque or bank account deposit).

In the event that an item with a Payment Plan is cancelled, all future payments will be cancelled and no further withdrawals will be issued. You will need to consult the initiating Organization's cancellation policy regarding payments made to date. Often upfront "initial" payments made at time of purchase are not refundable if the associated Session has already begun.

The purchase of Registration Categories is not refundable by Dive 365. If there is a dispute over a mistaken purchase or charge, please contact the initiating Organization to inquire about their policies and if they provide offline refunds. As Registration Categories are typically used for insurance purposes provincially and nationally, such refunds are not possible.

All fees are not refundable.