Communications

What are Communications?

A Communication is a delivery of a message to one or more Accounts.

How do Communications work?

Administrators can deliver messages to Accounts based on a variety of strategies. Each message is recorded in Dive 365 and can be viewed at any time from the "Administration > Communications" page or within an individual Account's "Communications" tab. A single Communication may be sent to multiple Accounts at once. As a result, each Communication keeps a list of Accounts for which the message was sent. When delivering a message to an Account, the message is sent to all Account owners.

A Communication can be sent to all Accounts associated with one or more Sessions. This can be achieved within the Semester details page. Communications sent from this page are sent from the Organization's contact email. Therefore, all replies will be sent to the Organization's contact email

Emails sent to the Organization are not tracked as Communications - even if it is a reply. The purpose of Communications is only to track messages sent from Dive 365.

Communications may also be sent from the Members with Missing/Expired Forms report. Communications sent from this report are sent from the signed in Member. Therefore, all replies will be sent to that person.

A Communication can also be sent directly from within an Account's details page. Communications sent from this page are sent from the signed in Member. Therefore, all replies will be sent to that person.

Dive 365 includes a variety of other automatic Communications. For example, Member and Staff invites.

Permissions

The "account reader" Role is required to view Communication details. The "account contributor" Role is required to send Communications.